Return & Exchanges

Return and Exchange Policy

At Zoiora.com, we are committed to your satisfaction with every purchase. In the rare instance that you receive a defective product, we offer a hassle-free return and exchange process.

Return and Exchange Eligibility:

We accept returns and exchanges exclusively for defective products. If you receive a defective item, please contact us within 7 days from the date of delivery to initiate a return, exchange, or refund request.

Conditions for Return and Exchange:

1. Defective products must be reported within 7 days from the date of delivery.
2. The item must be in its original condition, unworn, unwashed, and with all tags attached.
3. Please ensure the original packaging is intact.
4. Proof of purchase, such as the order number or receipt, is required for all return and exchange requests.

How to Initiate a Return or Exchange:

To initiate a return or exchange for a defective product, please follow these steps:

1. Call us at +91-75 9191 9910 or email us at [email protected] within 7 days from the date of delivery.
2. Provide your order number and details about the defect.
3. Our Customer Support team will guide you through the return or exchange process and provide you with a return shipping label (if applicable).

Refunds and Exchanges:

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange request. If approved:

• Refund: A refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.

• Exchange: If you opt for an exchange, we will process the replacement item as soon as possible, subject to availability.

Non-Returnable and Non-Exchangeable Items:

Please note that certain items are not eligible for return or exchange, including:

• Items marked as final sale.
• Items damaged due to misuse, neglect, or improper care.
• Products that have been customized or altered in any way.

Contact Us:

If you have any questions or concerns about our Return and Exchange Policy, please don’t hesitate to contact our Customer Support team at +91-75 9191 9910 or via email at [email protected]. We’re here to assist you and ensure that your shopping experience with Zoiora.com is enjoyable and stress-free.

Thank you for choosing Zoiora.com!